Most business owners simply don’t have the time, in-house resources or expertise to develop a comprehensive business strategy. They know where they want to go. They know how they want to get there but the challenge is not in DOING what needs to be done; the challenge is in GETTING THINGS DONE through other people. The challenge is in managing the resources, especially the human resources, integral to achieving business objectives.
Even for business owners that have a clearly defined strategy, the challenge remains: executing the strategy through resources that have a mind of their own.
Many will invest in performance management software or various ‘flavor of the month’ management approaches. Some will ultimately come to the realization that there is a big difference between performance monitoring (historical observation of achievement – or lack thereof – relative to set objectives) and performance management (pro-active management to achieve objectives).
Performance monitoring is only a component of performance management. Effective performance management requires consideration of human psychology.